Cancellation policy
Membership
When you purchase a subscription with Clan 72, you will receive a monthly delivery of gel tabs. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you will not be charged for each of these deliveries.
Our membership programme auto-renews itself monthly. If you don't want to renew your membership, you may cancel it: Doing so, however, would ensure that you might not be able to enjoy the repair benefits that are offered to members if their nails were to drop.
See our returns policy for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.